Terms of Service

Build Command Pro provides cloud-based tools for construction teams, including daily logs, RFIs, punch lists, drawings and specifications, scheduling, photo documentation, a project directory, incident reporting, bidding, pay applications, electronic signatures, and AI-assisted features.

We may update, add, or remove features over time. We may also impose or change usage limits associated with your subscription plan.

You must be at least 18 years old and able to form a binding contract to use the Service. Each workspace (“tenant”) is administered by the account that creates it; workspace administrators control member access and roles.

You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly of any unauthorized use. You agree to provide accurate account information and to keep it current.

The Service is offered on subscription plans (Starter, Growth, Pro, and Enterprise). New workspaces may receive a 14-day Pro trial; no payment card is required to start the trial. Unless you select a plan before the trial ends, your access to paid features may be limited.

Paid subscriptions are billed in advance on a recurring monthly or annual basis through our payment processor, Stripe. By providing a payment method you authorize recurring charges for the plan and any applicable usage overages. Subscriptions renew automatically until cancelled.

Prices are stated on our pricing page and may change; we will give notice of changes that affect your renewal. All fees are exclusive of taxes, which you are responsible for unless we are required to collect them.

Each plan includes allotments such as user seats, projects, storage, and AI actions. Usage beyond an included allotment may be billed as overage at the rates published on our pricing page (for example, additional seats, AI actions, or storage).

We meter usage on a per-billing-period basis. Where overage billing is enabled, it is reported and charged through Stripe.

You may cancel your subscription at any time from the billing settings or the Stripe customer portal. Cancellation takes effect at the end of the current billing period, and you retain access until then.

Except where required by law, fees already paid are non-refundable. We do not provide prorated refunds for partial periods.

As between you and us, you own the content and data you and your workspace members submit to the Service (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, display, and back up Customer Data solely to provide and improve the Service and as otherwise permitted in these Terms and our Privacy Policy.

You are responsible for the accuracy, quality, and legality of Customer Data and for having the rights necessary to submit it. You can export Customer Data while your subscription is active.

Certain features use artificial intelligence to generate summaries, tags, drafts, and answers (for example, daily-log drafting, photo tagging, and spec or drawing Q&A). To provide these features, relevant Customer Data is transmitted to our AI subprocessors, which process it to return a result and do not use it to train their models.

AI output may be inaccurate, incomplete, or unsuitable for a given purpose. It is not professional engineering, architectural, safety, financial, or legal advice. You are solely responsible for reviewing, verifying, and deciding whether to rely on AI output before acting on it. Do not rely on AI features for safety-critical or code-compliance decisions without independent professional review.

You agree not to misuse the Service, including by: violating any law or third-party right; uploading malware; attempting to gain unauthorized access to the Service or other workspaces; reverse engineering except as permitted by law; reselling the Service without authorization; or interfering with its operation or security.

We may suspend or limit access to protect the Service, other customers, or to comply with law.

The Service may integrate with third-party services you choose to connect, such as Intuit QuickBooks for accounting sync and Stripe Connect for payments. Your use of those services is governed by their own terms, and we are not responsible for third-party services. You authorize us to exchange data with a connected service as needed to provide the integration.

The Service offers electronic signature workflows. By using them, you and your counterparties consent to transact electronically and agree that electronic signatures and records are valid and enforceable to the fullest extent permitted by applicable law (including, in the United States, the ESIGN Act and UETA).

You are responsible for determining whether an electronic signature is appropriate and legally sufficient for a given document and jurisdiction.

The Service, including its software, design, and trademarks, is owned by us and our licensors and is protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We reserve all rights not expressly granted.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.

Each party may access the other's confidential information in connection with the Service. Each party agrees to protect the other's confidential information and to use it only as necessary to perform under these Terms, except for information that is public, independently developed, or required to be disclosed by law.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY.

You will defend, indemnify, and hold us harmless from third-party claims arising out of your Customer Data, your use of the Service in violation of these Terms, or your violation of law or third-party rights, except to the extent caused by us.

These Terms apply while you use the Service. You may stop using the Service at any time. We may suspend or terminate access for material breach, non-payment, or as required by law. On termination, your right to use the Service ends.

Following termination, we may delete Customer Data after a reasonable retention period as described in our Privacy Policy. Export your data before terminating if you wish to retain it.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

We may update these Terms from time to time. If we make material changes, we will provide notice (for example, by email or in-product). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at support@buildcommandpro.com.